general delivery info
All orders are delivered by RoyalMail.
When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect.
All payments are made through Paypal.
When your order is shipped, we will send you a confirmatory email.
Before we can dispatch your purchases, we may need to confirm that payment was fully done. We will do our best to keep delays to a minimum.
Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched.
Delivery times are estimates and start from the date of dispatch. Please note that in some areas of the United Kingdom and Europe there is a limited range of delivery services available. We will do our best to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.
We will not be liable for a lost or missing order that has been signed for in a building, for example, an office address that has been provided for delivery.
During the sales period, your order may experience a slight delay. Please allow up to 7 working days for your order to be with you
If you have any questions regarding shipping please contact us on firstname.lastname@example.org.
When you place an order on Darkmoonjewellery.com, you are welcome to return any item(s) using our free return service, provided you return them within 14 days of delivery.
Return items will be paid by Darkmoonjewellery.com through Paypal when the item(s) arrives in our warehouse. Please contact us on this matter.
Items must be returned in their original condition. This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returns that have been worn, used, altered or damaged will not be accepted and may be sent back to you and/or a refund refused.
Please note items received outside of the specified returns period will not be accepted.
Please note refunds are not applicable for Clearance, Sale or Limited Stock items
Return your product
Take your package to the post office or any other service you wish.
Send us an email with the reason for refund or exchange with your details.
Remember to keep a copy of your return shipping receipt.
Log into your PayPal account, select the purchase you returned and click on “Request return shipping refund”. Submit the return shipping request form, along with proof of your return within 14 days.
You may return your items to us using your own shipper. If you do, please inform us within 14 days of delivery. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain the proof of sending. We cannot be responsible for any loss for any item(s) you have chosen to send.
Return your items to:
DM Online Returns
172-174 Barrack Court
Darkmoonjewellery.com is not liable for the loss of item(s) in return transit. We recommend using a traceable delivery method and taking note of your tracking number.
Once the items have been received they will undergo a quality review. Once cleared, you will receive a refund on the cost at the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow 5 working days for returns to be processed. You will receive an email notification of the status of your refund once processed.
Refunds will be credited to your original method of payment. Original shipping charges, duties, taxes or tariffs will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates, the amount refunded may be slightly higher or lower than the price originally paid. On receipt of the return, we shall process the refund as soon as possible.
Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered.
Standard Delivery 7 - 10 business days
Free Delivery over £50
10 - 15 business days
Free Delivery over £50